Frequently Asked Questions
Everything you need to know about your ÉTERNE experience.
What is the standard shipping timeframe?
We offer complimentary standard shipping on all domestic orders. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please use our online portal to initiate your return label.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As ÉTERNE collections are designed for a contemporary fit, we recommend sizing up if you prefer a more relaxed silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Klarna and Afterpay.
Where are ÉTERNE garments manufactured?
Quality and transparency are our priorities. Our garments are ethically produced in boutique factories across Italy and Portugal, using premium, sustainably sourced fabrics.
How should I care for my ÉTERNE pieces?
To maintain the longevity of your garments, we recommend following the specific care instructions on the inner label. Generally, we advise cold hand washing or professional dry cleaning for our silk and wool blends.