Returns & Exchanges
At ÉTERNE, we strive for perfection in every silhouette; however, if you are not completely satisfied with your purchase, we accept returns on unworn items within 21 days of delivery. Please ensure all original tags are attached and the garment remains in its original, pristine condition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original luxury packaging and attach the pre-paid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location or schedule a complimentary pickup at your convenience.
Receive Your Refund
Once our atelier inspects the returned items, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing